To authorize the return of defective or unwanted products contact us by phone at 1-888-334-2177 or email us >>. Approval is contingent on your returning all items purchased at QuickShipMetals Store within 30 days of the original delivery in an unused and resalable condition.
In the event the product is defective or the return is a result of our error QuickShipMetals will pay shipping. Otherwise, the buyer shall pay return shipping. If the item is returned for any other reason you as the buyer are responsible for the return shipping costs and will be charged the return shipping.
Customer Service at QuickShipMetals.com will not accept returned merchandise without Pre-Authorization by phone or email. We will credit you in the same manner as your original payment within 7 days of receiving the returned item in proper condition and inspection of our Returns Dept.
Please Note: Custom Cut items may not be returned.
Ship authorized returns to the following address:
QuickShipMetals Returns, 700 George Street, Athens,TN 37303
For questions regarding our return policy please contact us at 1-888-334-2177.
QuickShipMetals and its related companies, as applicable to the one who sold the product, warrant that the product will conform to its express description and specifications and that the product will be free from defects in material and workmanship for a period of 30 days from the date when you purchased the product.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART. WE NEITHER ASSUME NOR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US ANY OTHER LIABLITY IN CONNECTION WITH THE SALE OF OUR PRODUCTS.
If the product you purchased is defective or nonconforming, we will repair or replace it at our option. However, we will also give you the option to return the product for full credit. Repair or replacement of the product or return of the product for credit is your sole and exclusive remedy for a defective or nonconforming product.
Our obligation to repair or replace the product or to accept it in return does not apply if the product or any part thereof has been subject to accident, negligence, alteration, abuse, misuse or improper installation on your part. WE MAKE NO WARRANTY WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT MANUFACTURED BY STORM COPPER OR ITS AFFILIATED COMPANIES.
This warranty is limited to the original purchaser of the product.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STORM COPPER'S SOLE LIABILITY IS EXPRESSLY LIMITED TO, AND SHALL IN NO EVENT EXCEED, THE COST WHICH THE PURCHASER FROM QUICKSHIPMETALS PAID FOR THE SPECIFIC PRODUCT. IN NO EVENT SHALL QUICKSHIPMETALS, STORM COPPER OR ITS AFFILIATED COMPANIES BE LIABLE FOR ANY LOSS OF USE, LOST PROFITS OR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THE PARTIES FURTHER AGREE THAT EACH AND EVERY PROVISION OF THESE TERMS AND CONDITIONS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES OR EXCLUSION OF DAMAGES IS EXPRESSLY INTENDED TO BE SEVERABLE AND INDEPENDENT OF ANY OTHER PROVISIONS SINCE THOSE PROVISIONS REPRESENT SEPARATE ELEMENTS OF RISK ALLOCATION BETWEEN THE PARTIES AND SHALL BE SEPARATELY ENFORCED. BY PURCHASING THE PRODUCT, YOU AGREE THAT THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OR ANY LIMITED REMEDY. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF YOUR PURCHASE OF THE PRODUCT MAY BE BROUGHT AGAINST QUICKSHIPMETALS, STORM COPPER OR ANY OF ITS AFFILIATED COMPANIES MORE THAN ONE YEAR AFTER THE PURCHASE OF THE PRODUCT.
All orders originating in the State of Tennessee will incur state and local sales tax of 9.00% or more (unless we receive a faxed copy of your state resale certificate at time of order placement). Ordinarily no Sales Tax will be collected on orders outside of Tennessee.
Law and Resolution of Disputes
The internal laws of the State of Tennessee without regard to its conflict of law provisions will govern the interpretation and enforcement of these terms and conditions.
Any dispute between you and QuickShipMetals, Storm Copper or any of its affiliates will be resolved by binding arbitration pursuant to the Federal Arbitration Act in front of a single arbitrator in accordance with the Rules of Procedure for Arbitration of Commercial Disputes of the American Arbitration Association. The arbitration hearing will be held in Chattanooga, Tennessee. The arbitrator will not have the authority to award damages other than as specified in these Terms and Conditions.
If for any reason you still are not comfortable placing your order online we invite you to call us toll free at 888-334-2177 and place your order.
We want your shopping experience to be enjoyable. We provide our customers with as much detailed product information as possible so they can make a good buying decision.
Please call or write us if you have any questions about a specific product, we will be happy to offer any additional information you might need.
For all FOB orders, shipping costs will be calculated using the current UPS Shipping Table providing the weight and size of your order fall within UPS limits. If an LTL delivery for a common carrier is needed, we will notify you directly and make appropriate arrangements.
If your order is shipping to a construction site, limited access areas, military bases, residential areas (lift gates) etc. make sure to include the necessary information in the shipping address fields to insure receipt at the proper location.
Assessorial charges will apply.
Most shipments are sent within 1 business days if the item is in stock.
LTL Common Carrier Deliveries to Private Residences
LTL common carrier deliveries to private residences will require an additional charge per shipment.
Risk of loss passes when the product is delivered to the carrier.
Important - PLEASE DO NOT USE COMMAS IN YOUR NAME AND ADDRESS FIELDS WHEN CHECKING OUT. Thank You.