One of the best things that you’ll find when shopping Quick Ship Metals is their customer service. When customers take time to write a lengthy letter detailing their experience, and thanking those involved, you can bet their appreciation is heartfelt.
Copper Shield Interior/Exterior Clear Gloss is specifically formulated to protect and preserve copper, brass, and bronze.
Here’s an example of what I’m talking about. A recent letter from a customer named Ron S. detailed the experience he and his wife had when doing business with QSM for the first time. They were trying to solve a problem in their kitchen.
“Our involvement several months ago started with my wife having an idea to use a copper sheet as a backsplash that could hide a circuit breaker box and could slide in and out allowing access to the box. She called Storm Copper and met Tina Hicks. Tina went out of her way to help including sending several samples of different patterns on the sheeting. She was impressed with the service as well as the friendly attitude. She commented to me at the time what a positive experience she had in her conversation with Tina and how she did everything she said she would and quickly.”
After 20+ years working with copper we have come up with a clear acrylic resin that prevents oxidation, UV sunlight darkening and corrosion of Copper.
But that wasn’t the end of the story. Ron bought a sheet of metal which they felt looked great, until he sprayed on a protective coating, so they were back on the phone to Tina in customer service. After an exchange of pictures and an explanation of where things went wrong, Tina shipped another sheet pre-sprayed with the protective coating at no additional cost. Ron installed the new sheet and says it “looks just great. Not only was the outcome perfect but the whole process was a pleasant one thanks to Tina,” Ron said.
He closed his letter by complimenting “whoever does the hiring as well as the environment that exists to encourage people to make the customer truly feel like a customer.”
I couldn’t agree more Ron, and thanks for sharing your experience.
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