After 12 years as a Customer Service Call Center Manager, Misti Wade knows what it takes to take care of business. “I’ve been at this a long time, and seen just about everything. What I’ve learned over the years is that you don’t have to know everything you just have to know where to find the answer. I do my best to provide the best service possible by using all of the resources I have available to me,” she said.
“When I started here, it took me about four months to get through a day without thinking my hair was on fire. I knew people and customer service from top to bottom, but I’d never been involved in a manufacturing environment. This job opened up a whole new world to me,” she explained.
Misti handles mostly distribution copper in orders over 500 pounds, mainly for construction sites and larger companies. “Part of the training here is to spend time in the shop area, and that was a big help. I got to work with rolled foil and shipping. I learned a lot, and ask for more opportunities when time permits. I want to learn as much as possible, so I can do a better job of helping my customers,” she added.
“Misti’s best friend is her 11-year-old son. She likes to work out and mountain bike, but is quick to add that she doesn’t do trails that are too difficult. “I’m prone to accidents. I fall a lot, get bruises and cuts,” she laughed. “We’ve got some beautiful trails around here, which makes it a nice place to live and work. I’ve worked in a couple of places where the best day would not have been as good as the worst day I’ve had here at Storm Copper. I love this place. I’ve never worked for a company as good to their employees as this. I’ve never had a bad day here,” she smiled.
