Dana Smith likes to keep busy, and with a full-time job, two children who need to be transported to weekly activities and a passion for quilting, staying busy is not a problem. Dana has 12 years experience in customer service; 10 in the banking business and the last two on the customer service team at quickshipMetals.com.
A perfect day for her would involve non-stop action that culminates in all the Internet and phone orders getting down to the shop by the 2 p.m. deadline, shipped out on time and the shop crew not having to work late. At QSM, orders that come in by 2 p.m. are shipped out the same day, and sometimes that presents challenges. Dana’s responsibilities include managing the order flow to the shop, making sure items that are low get restocked and keeping QSM customers happy.
“I have a gift for talking,” she said with a chuckle. “In customer service, there’s always going to be one customer that you can’t make happy, but I haven’t met that one here yet here. I love talking to customers and helping solve their problems and the staff here is so much fun to be around I love my job.”
When she’s not at her desk talking with customers, a needle and thread are balm for her soul. She meets monthly with a group of ladies and finds solace in creating beautiful quilts. The delicate, intricate stitching required may seem difficult and even daunting to others, but for her it’s a form of therapy that is both relaxing and rewarding. Perhaps it is this ability to patiently piece together various colors and textures of fabric in an artistic presentation that enables her to be so successful with the many varied personalities and challenges she deals with each day at QSM.
When cares are stitched together properly, they seldom unravel.
