After 12 years as a Customer Service Call Center Manager, Misti Wade knows what it takes to take care of business. “I’ve been at this a long time, and seen just about everything. What I’ve learned over the years is that you don’t have to know everything you just have to know where to find the answer. I do my best to provide the best service possible by using all of the resources I have available to me,” she said.
“When I started here, it took me about four months to get through a day without thinking my hair was on fire. I knew people and customer service from top to bottom, but I’d never been involved in a manufacturing environment. This job opened up a whole new world to me,” she explained.
Misti handles mostly distribution copper in orders over 500 pounds, mainly for construction sites and larger companies. “Part of the training here is to spend time in the shop area, and that was a big help. I got to work with rolled foil and shipping. I learned a lot, and ask for more opportunities when time permits. I want to learn as much as possible, so I can do a better job of helping my customers,” she added.
“Misti’s best friend is her 11-year-old son. She likes to work out and mountain bike, but is quick to add that she doesn’t do trails that are too difficult. “I’m prone to accidents. I fall a lot, get bruises and cuts,” she laughed. “We’ve got some beautiful trails around here, which makes it a nice place to live and work. I’ve worked in a couple of places where the best day would not have been as good as the worst day I’ve had here at Storm Copper. I love this place. I’ve never worked for a company as good to their employees as this. I’ve never had a bad day here,” she smiled.
Dana Smith likes to keep busy, and with a full-time job, two children who need to be transported to weekly activities and a passion for quilting, staying busy is not a problem. Dana has 12 years experience in customer service; 10 in the banking business and the last two on the customer service team at quickshipMetals.com.
A perfect day for her would involve non-stop action that culminates in all the Internet and phone orders getting down to the shop by the 2 p.m. deadline, shipped out on time and the shop crew not having to work late. At QSM, orders that come in by 2 p.m. are shipped out the same day, and sometimes that presents challenges. Dana’s responsibilities include managing the order flow to the shop, making sure items that are low get restocked and keeping QSM customers happy.
“I have a gift for talking,” she said with a chuckle. “In customer service, there’s always going to be one customer that you can’t make happy, but I haven’t met that one here yet here. I love talking to customers and helping solve their problems and the staff here is so much fun to be around I love my job.”
When she’s not at her desk talking with customers, a needle and thread are balm for her soul. She meets monthly with a group of ladies and finds solace in creating beautiful quilts. The delicate, intricate stitching required may seem difficult and even daunting to others, but for her it’s a form of therapy that is both relaxing and rewarding. Perhaps it is this ability to patiently piece together various colors and textures of fabric in an artistic presentation that enables her to be so successful with the many varied personalities and challenges she deals with each day at QSM.
When cares are stitched together properly, they seldom unravel.
