When Jessica first started working at Quick Ship Metals (QSM), her position in Customer Service/Data Entry was a bit overwhelming. “This job was very challenging at first. It was totally different than anything I had ever done before. I had to learn about so many new products and there are so many different part numbers to remember. There was something new to deal with every day,” she explained.
Jessica met the challenge with enthusiasm, perhaps because she has a work ethic that not many her age possess. Prior to coming to QSM she worked two jobs while carrying a full-time load at college with a double major in accounting and business management. After graduation next semester, she wants to continue working at QSM because, “the atmosphere here is great and my co-workers are so helpful,” she added.
You are most likely to come into contact with Jessica if you’ve got an item to return under QSM’s no hassle return policy. Should that become necessary, you can be confident that the task will be done properly. Her job is to guide customers through the return process and make sure all items on an order are detailed and refunded or exchanged properly. And most importantly, she is tasked to make sure that every customer is as pleased with the way their Quick Ship Metal’s order was handled as they are with the products they purchased.
“My greatest reward is when I hear that a customer has said I treated them with respect and solved their problems properly,” she said.
